What are the terms of the Warranty?
All of our products are covered by a 1-Year manufacturer’s warranty, valid from the date of purchase, excluding disposable HPL lamp cartridges. TriPollar devices are covered by a 2-year manufacturer’s warranty that excludes creams and gels.
What does the warranty cover?
The warranty covers replacements or repairs for products currently under warranty.
Who can use the warranty?
Only the original buyer of the product can request to activate the warranty. In order to receive a repair or replacement for a product under warranty, please note that you will have to provide us with the original order number and/or a copy of the original invoice.
How can I use the warranty?
In order to use your warranty, please contact us at firstname.lastname@example.org and our customer service department will help you to figure out the problem with your product. If the product needs to be shipped back to us and replaced or repaired, we will issue you a Return Authorization Number (RAN) and provide you with instructions on how to return the product(s).
What are the shipping charges if I need to use my warranty?
If you wish to send us your product for repair or replacement within 30 days of receiving your product, Beautiful Online will incur the shipping charges. If you wish to send us your product for repair or replacement and more than 30 days have gone by since you receiving your item, the return shipping cost is the responsibility of the customer, but we are more than happy to ship the repaired/new product back to you free of charge.