Return & Refund Policy
You can return a product to us for a full refund, less the cost of shipping, <within 60 days of receiving your order, only if the product is returned completely unopened and unused.
In order to be eligible for a refund, you must contact us at <firstname.lastname@example.org to receive you RAN (Return Authorization) and return instructions.
Please note that you, the customer are responsible for covering the cost of shipping products back to us.
Please note that we are not able to accept returns or refund products that have been opened under any circumstances. We sell aesthetic products for individual use that may not be used by anyone other than the buyer and can, therefore not be resold.
If your item is damaged or defective, we will be happy to repair or replace it. If your product is in need of return for repair, please visit our Warranty page for further details.
Please note that we are not responsible for any delays in delivery caused by Customs inspections in the recipient’s country, nor are we responsible for any Customs duties, VAT, or sales tax charges you may be charged upon delivery.
Please note that disposable lamp cartridges for Silkn and ME devices are not covered under the terms of 1-Year Manufacturer’s warranty.
Please note that TriPollar Stop Preparation Gel and Stop After Treatment Cream are not covered under the terms of the 2-Year Manufacturer’s warranty.
Only the original buyer of the product is entitled to initiate the Warranty. If your product is in need of replacement or repair, please do not hesitate to contact us at <email@example.com. You will be asked to describe the issue you are experiencing with the product, along with a receipt or invoice of your purchase, confirming your name, order number and date of purchase.
If you need to ship a product back to us for return or repair, be sure to contact us and receive an official Return Authorization Number (RAN) and to follow the return instructions you are given to ensure the product’s safe arrival to our facility. Any damages to the product caused during shipping are not covered under the terms of this Warranty.