Return & Refund Policy
We’re giving you a 60-day, risk-free money-back guarantee on all our products according to the following terms:
Please note that once returning a used Silk’n Tightra or Silk’n Lipo, the refund would be 50% max.
We offer the refunds minus the cost of expedited shipping or regular/registered shipping; minus the cost of any open/used disposable items such as gel & cream, and minus 10% restocking fee. The refund is only for products that have returned to us in new condition*.
The customer will be responsible for covering the cost of shipping products back to us in all cases.
If your item is damaged or defective, we will be happy to repair or replace it. Please refer to our Warranty page for further details.
We will issue a refund to your PayPal account or your credit card once we receive the returned item in a respectable condition.
Please note that we are not responsible for any delays in delivery due to Customs in the recipient’s country, nor are we responsible for any customs duties, VAT, or sales tax charges that may occur upon delivery.
We are not able to accept return or refund products opened under any circumstances. We sell aesthetic products for individual use and thus cannot be resold.
Please note that Silk’n and Me disposable lamp/cartridges or any other disposals products such as gels or others are not covered under the terms of the 1-Year Manufacturer’s warranty.
Only the original buyer of the product is entitled to request the Warranty. If your product needs replacement or repair, do not hesitate to contact us at contact@beautiful-online.com. We will ask you to describe the issue with the product. We will also request the receipt or invoice of your purchase, confirming your name, order number, and date of acquisition at our store.
In case of shipping a product back to us for return or repair, make sure to contact us and receive an official Return Authorization Number (RAN). Follow the return instructions given to ensure the product’s safe arrival to our facility. Any damages to the product caused during shipping are not covered under the terms of this Warranty.
Please read our full terms of use at this link.